Support
Our dedicated technical support teams in Metro Detroit, Western Michigan and Northern Ohio have over 100 years of combined electrical and automation control experience. Each member of our Technical Support Team is a proven automation professional with hands on experience and training.
Contact Us
Detroit / Grand Rapids
248-478-1182
Cleveland
440-498-8465
Electro-Matic brings forth the technological strength of an experienced and professional support management team ready to assist you with your inquiry.
Support Portal
Get in direct contact with our experienced support staff with the ability to create a Support Ticket and review Siemens Automation and Motion technical support information.
Training Videos
Electro-Matic’s YouTube Channel offers Siemens technical support training videos and product demonstrations.
Documentation Download
Electro-Matic also offers a library of downloadable catalogs from Siemens and a host of other partner manufacturers for download.
Electro-Matic Technical Support Resources
Product Selection
With experience in a wide range of industries our knowledgeable Engineers understand your technical needs and will help you navigate your automation projects.
Consultation
Electro-Matic Application Engineering provides technical consulting regarding the implementation, installation, optimization and customization of Siemens Automation equipment.
Troubleshooting
We provide troubleshooting and startup services for a variety products related to manufacturing and process control systems such as PLCs, HMIs, Networking and Drives.
Multiple Support Solutions
You’ll get access to engineers directly for one-to-one support by email, telephone, WebEx and on-site.
Online Training Video Series
Visit our YouTube channel for our series of product training videos featuring instructional walkthroughs performing common tasks such as initial setup, migration, and commissioning.